The leading supplier of cutting edge technology

Phenom desktop SEM now available with Remote Assistant

29 September 2009

We are pleased to introduce the Phenom™ Remote Assistant (PRA), a new service enhancement that allows for remote tracking, diagnostics and repair of the Phenom desktop scanning electron microscope (SEM).

Phenom desktop SEM

“Phenom Remote Assistant enhances productivity by providing reduced time to repair, and increased reliability and up-time of the system,” said Paul Scagnetti, FEI’s Industry Division vice president and general manager.

The PRA allows Phenom users to anticipate service problems before they arise and resolve them with the help of FEI service engineers remotely.

The Phenom Remote Assistant is powered by RAPID (Remote Access Program for Interactive Diagnostics), which is FEI’s secure infrastructure for remote diagnostics. RAPID provides a highly-secure, encrypted, VPN (virtual private network) connection between the customer and FEI service engineer. All remote connections are initiated from the Phenom side, so the customer is always in complete control.

Phenom Remote Assistant reduces the likelihood that customers will have to take a Phenom off-line and return it to the service center. FEI service engineers can remotely track key performance metrics over time, run service test diagnostics on the system, check and modify tool settings, and even view microscope images to access quality and provide expert operations advice.

Phenom Remote Assistant is now available as standard as part of the new software release v1.6

For more information, visit our dedicated Phenom desktop SEM product page



Latest Press Releases

  1. New Motorized Tilt & Rotation Sample Holder for Phenom Desktop SEM
  2. New NanoRam for Hand-held Chemical & Pharmaceutical Inspection
  3. AirMicro – iPad/iPhone/iPod touch microscope system
  4. Lambda appointed by CI Systems: For all your Electro-Optic Testing Needs
  5. NEW 2012 Catalogue from Navitar
  6. VeriSens – a new generation of intuitive configuration
  7. Highest performance for superior demand: LED Light Source
  8. New Infrared material measurement service from Lambda Photometrics
  9. GemRam - Quick and easy gemstone identification solution
  10. Breakthrough 3D Optical Profiler for Accurate Surface Metrology on the Production Floor
  11. StreamPix 5/TroublePix High Speed Laptop Solution
  12. Non-contact multilayer film thickness measurement made easy
  13. New Test and Laboratory Controller for LED Lighting
  14. The New ODiSI, Enabling High Resolution Strain & Temperature Measurements
  15. IMPERX 29MP Camera Shipping NOW
  16. Greenlee XL fiberTOOLS
  17. Pre-configured Glacier X mini spectrometer for fluorescence spectroscopy
  18. POSITION FILLED Graduate Internal Sales Engineer - Photonics Group
  19. A new compact high resolution Raman spectrometer – the Glacier T
  20. Measure Every Pulse with Mach 5