Support

  1. Rentals

    If you have a short term project or need to rent prior to purchase, please contact a member of staff at Lambda to discuss your situation.  We have demonstration and in-stock equipment, much of which is available at short notice and for short periods.  If you are not sure what you require or for how long, please contact Lambda on +44 (0) 1582 764 334

    To speak with a Sales & Applications Engineer please call 01582 764334 or click here to email.
  2. Repair and Calibration

    Please note that product cannot be Repaired or Calibrated without a Purchase Order. Please agree with your Lambda service engineer you are willing to pay for any repair costs. We may charge for evaluation time and shipping costs if you decide not to go ahead with a repair that we have quoted for.  All repairs are provided with a standard 90 day warranty.

    1. Agree the return with your Lambda contact.
    2. Place the product in the original packaging.
    3. Send the product back to Lambda by recorded delivery and retain the tracking number.
    4. Product will not be repaired or calibrated without a Purchase Order.
    To speak with a Sales & Applications Engineer please call 01582 764334 or click here to email.
  3. Warranty

    Provided the product has not been misused and has failed under normal use, during the warranty period. The product can be returned and will be repaired or replaced as per the agreed warranty conditions.

    1. Complete and submit the Return Request Form. Please provide the Model, Manufacturer, Serial Number, date of purchase and a brief description of the fault.
    2. Once the Return Request has been confirmed, we will advise the RMA number within 24 hours (during normal working hours).
    3. Place the product in the original packaging.
    4. Send the product back to Lambda by recorded delivery and retain the tracking number.
    To speak with a Sales & Applications Engineer please call 01582 764334 or click here to email.
  4. Service

    Our Service and Applications Engineers are available to support you to get the most from your Lambda supplied system or to help better understand how develop the solution for your application . Let us know of your concerns, improvements, or specific measurements you want to make. Contact Lambda on +44(0) 1582 764 334 or submit a service request and we will contact you within 2 hours.

    To speak with a Sales & Applications Engineer please call 01582 764334 or click here to email.
  5. General Support

    In addition to a comprehensive range of repair and calibration options, Lambda offer equipment loan or rentals, engineering measurement services and specialised training as well as being present at select events and seminars during the year.

    Lambda has a range of flexible services to ensure your products perform to the highest standards.  Please contact our service team if you wish to discuss:

    • In-house service
    • Service contracts
    • On-site service visit
    • One-off preventative maintenance
    • Long term maintenance contracts
    • Calibration services
    To speak with a Sales & Applications Engineer please call 01582 764334 or click here to email.

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