Knowledge Base

Q: What protocol does the Baumer TXD use for data transfer? The TXD series uses the standardized DCAM protocol (IIDC V1.31) for data transfer, which enables simple connection of the cameras either using the Baumer-GAPI generic program interface or other image processing software which supports this standard. Q: Are the Baumer TXD’s backward compatible? Backwards compatibility means that the older...

Provided the product has not been misused and has failed under normal use, during the warranty period. The product can be returned and will be repaired or replaced as per the agreed warranty conditions.

1. Complete and submit the Return Request Form. Please provide the Model, Manufacturer, Serial Number, date of purchase and a brief description of the fault.
2. Once the Return Request has been confirmed, we will advise the RMA number within 24 hours (during normal working hours).
3. Place the product in the original packaging.
4. Send the product back to Lambda by recorded delivery and retain the tracking number.

Our Service and Applications Engineers are available to support you to get the most from your Lambda supplied system or to help better understand how develop the solution for your application . Let us know of your concerns, improvements, or specific measurements you want to make. Contact Lambda on +44(0) 1582 764 334 or submit a service request and we will contact you within 2 hours.

In addition to a comprehensive range of repair and calibration options, Lambda offer equipment loan or rentals, engineering measurement services and specialised training as well as being present at select events and seminars during the year.

Lambda has a range of flexible services to ensure your products perform to the highest standards.  Please contact our service team if you wish to discuss:

• In-house service
• Service contracts
• On-site service visit
• One-off preventative maintenance
• Long term maintenance contracts
• Calibration services